Terms of Service

Effective Date:

Welcome to Lumin Mental Health. These Terms of Service ("Terms") govern your use of our mental health counseling services. By engaging our services, you agree to these Terms. Please read them carefully.

1. Services Provided

Lumin Mental Health provides professional mental health counseling services including:

• Individual therapy for ages 13 and above
• Couples counseling
• Family therapy
• Telehealth services throughout Alaska
• Mental health assessments and treatment planning

2. Therapeutic Relationship

Nature of Services

Our services are provided by licensed mental health professionals. The therapeutic relationship is professional in nature and is not a substitute for medical care, legal advice, or emergency services.

Not Emergency Services

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your health and history
• Attend scheduled appointments or provide 24-hour notice for cancellations
• Participate actively in your treatment
• Pay for services according to the agreed fee schedule
• Treat staff and other clients with respect
• Follow treatment recommendations to the best of your ability

4. Appointments and Scheduling

Scheduling

Appointments can be scheduled through our online booking system or by contacting us directly. We strive to accommodate your scheduling needs within our available hours.

Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may result in a fee equal to the full session cost, which insurance typically does not cover.

Late Arrivals

Sessions will end at the scheduled time regardless of late arrival. The full fee applies for the scheduled session time.

5. Fees and Payment

Fee Structure

For current fee information, please see our Rates & Insurance page. Fees are subject to change with appropriate notice.

Payment Terms

Payment is due at the time of service unless other arrangements have been made. We accept credit cards, debit cards, and approved insurance plans. A sliding fee scale may be available for qualifying clients.

Insurance

If using insurance, you are responsible for understanding your coverage, including deductibles, co-pays, and session limits. You are responsible for any fees not covered by insurance.

6. Telehealth Services

Telehealth services are provided through secure, HIPAA-compliant platforms. By using telehealth services, you agree to:

• Ensure you are in a private, secure location during sessions
• Be physically located in Alaska during the session
• Have appropriate technology and internet connection
• Understand that technical issues may occasionally interrupt services
• Not record sessions without written consent

7. Confidentiality and Privacy

Your privacy is protected under HIPAA and Alaska state law. Information shared in therapy is confidential with specific legal exceptions including:

• Threat of harm to self or others
• Suspected abuse of children, elderly, or vulnerable adults
• Court orders
• Your written authorization

Please review our Privacy Policy for detailed information about how we protect your information.

8. Professional Boundaries

To maintain professional boundaries and therapeutic effectiveness:

• We do not accept friend requests on social media from current or former clients
• We do not engage in dual relationships with clients
• Gift-giving is discouraged to maintain professional boundaries
• Communication should occur through official channels only

9. Termination of Services

You have the right to terminate therapy at any time. We encourage discussing termination as part of the therapeutic process. We may terminate services if:

• We believe we cannot help you or you need specialized services
• You are non-compliant with treatment recommendations
• You fail to pay fees as agreed
• You violate these Terms of Service
• There are ethical or legal conflicts

10. Limitations of Liability

While we provide professional mental health services with care and expertise, we cannot guarantee specific outcomes. Mental health treatment effectiveness varies by individual and condition.

To the fullest extent permitted by law, our liability for any claims arising from our services is limited to the amount paid for the services in question.

11. Informed Consent

By engaging our services, you acknowledge that:

• You have been informed about the nature of therapy services
• You understand the limits of confidentiality
• You have had the opportunity to ask questions
• You consent to treatment voluntarily
• You understand you can withdraw consent at any time

12. Minors and Parental Consent

For clients aged 13-17:

• Parental/guardian consent may be required per Alaska law
• Parents/guardians may have rights to certain information
• We encourage family involvement when appropriate
• Confidentiality between minor and therapist will be discussed

13. Electronic Communications

Email and text messaging are not completely secure. By providing your email or phone number, you consent to receiving appointment reminders and general information. Clinical matters should be discussed during sessions or through secure patient portals.

14. Intellectual Property

All content on our website and materials provided during therapy are protected by copyright. You may not reproduce, distribute, or create derivative works without written permission.

15. Dispute Resolution

We are committed to resolving any concerns you may have. Please first discuss concerns directly with your therapist or our office. If unresolved, you may contact the Alaska Board of Social Work Examiners.

16. Governing Law

These Terms are governed by the laws of the State of Alaska. Any disputes shall be resolved in the courts of Alaska.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes and obtain consent as required. Continued use of services after changes constitutes acceptance of new Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

For questions about these Terms of Service, please contact us:

Lumin Mental Health
Email: hi@luminmentalhealth.com
Phone: Please visit our Contact page for phone information

20. Acknowledgment

By scheduling an appointment or engaging our services, you acknowledge that you have read, understood, and agree to these Terms of Service.