Privacy Policy

Last Updated:

Lumin Mental Health ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, date of birth, and contact information (address, phone number, email)
• Insurance information and payment details
• Emergency contact information
• Government-issued identification numbers when required by law

Health Information

As part of providing mental health services, we collect:

• Medical history and current health status
• Mental health assessment information
• Treatment plans and progress notes
• Medication information
• Session notes and therapeutic documentation

2. How We Use Your Information

We use your information to:

• Provide mental health counseling and therapeutic services
• Schedule appointments and send reminders
• Process insurance claims and payment transactions
• Comply with legal and regulatory requirements
• Improve our services and treatment approaches
• Communicate with you about your care
• Coordinate care with other healthcare providers when authorized

3. HIPAA Compliance

We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and Alaska state privacy laws. Your protected health information (PHI) is handled with the utmost care and confidentiality.

You have the right to:

• Access your health records
• Request corrections to your health information
• Request restrictions on uses and disclosures
• Choose how we communicate with you
• Receive a copy of this privacy policy

4. Confidentiality in Therapy

The therapeutic relationship is built on trust and confidentiality. Information shared during therapy sessions is kept strictly confidential with the following exceptions required by law:

• Risk of imminent harm to yourself or others
• Suspected child abuse or neglect
• Suspected elder abuse or neglect
• Court orders or legal proceedings requiring disclosure
• When you provide written authorization for release

5. Telehealth Privacy

For telehealth services, we use secure, HIPAA-compliant video platforms. We recommend you:

• Use a private, quiet space for sessions
• Use secure internet connections (avoid public WiFi)
• Use passwords on your devices
• Close other applications during sessions

6. Information Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted storage of electronic records
• Secure locked storage for physical records
• Limited access to authorized personnel only
• Regular security assessments and updates
• Secure disposal of records per retention requirements

7. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

• With your written consent
• For treatment coordination with authorized providers
• For payment processing with insurance companies
• As required by law or court order
• In emergency situations to protect health and safety

8. Minor's Privacy

For clients aged 13-17, we follow Alaska state laws regarding minor consent and parental access to records. We encourage open communication between minors and parents while respecting the therapeutic relationship and legal requirements.

9. Data Retention

We retain client records as required by Alaska state law and professional standards, typically for 7 years after the last date of service for adults, and 7 years after a minor reaches age 18.

10. Your Rights

You have the right to:

• Request access to your records
• Request amendments to incorrect information
• Request restrictions on certain uses of your information
• Request confidential communications
• File a complaint if you believe your privacy rights have been violated

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Lumin Mental Health
Email: privacy@luminmentalhealth.com
Phone: Please visit our Contact page for phone information

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights.